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FAQ

  1. When is my credit card charged?
  2. When can I expect delivery?
  3. Is my home or business suitable for delivery and what are other options?
  4. I don't have a forklift. How do I unload my lift or other equipment from the truck?
  5. What is the freight policy?
  6. What taxes are applied to my order?
  7. What if my freight is damaged or short?
  8. What if I have a warranty problem?
  9. What is your returns policy?
  10. Who do I contact to have my lift installed?
  11. Does hydraulic fluid come with the lifts?
  12. Do I need a special floor or foundation to support my new lift?
  13. How much ceiling height do I need for a 4-post?
  14. Can I mount the power unit on any column of the lift?

1 - When is my credit card charged?

Your credit card will be charged just prior to when the goods are shipped to you.

 

2 - When can I expect delivery?

Items are generally in stock at the manufacturer and delivery for most items can be usually be expected from 4-14 days after placing an order, but may take up to 21 days depending on the item, location and the freight carrier. US Lift LLC makes no guarantee that ordered items will arrive by a certain time or date. Your US Lift representative will provide you with tracking information once your shipment has shipped so that you can keep informed. Additionally, US Lift LLC is not responsible for any additional fees customer may incur for rental of equipment for purposes of unloading or other purposes related to receiving product.

If the freight company attempts delivery and no one is present to receive shipment, causing a subsequent re-delivery attempt, customer will be responsible for paying a re-delivery fee. Additional charges would also be required if customer needs to re-direct shipment to a different delivery address after order has already shipped. Customer may also be responsible for storage fees if freight carrier has to hold product due to customer being unable to receive product for periods of two days or more.

 

3 - Is my home or business suitable for delivery and what are other options?

Lifts, wheel service equipment and other large equipment will usually be delivered by a large semi-truck. It is important to realize that this means a full length semi with a 48'-53' trailer will need to be able to access the offloading area. Residential areas can be very difficult for these trucks as there may just not be enough room and it is ultimately up to the driver's discretion. Have you objectively looked at the offload area and are satisfied that there is room for a large truck to maneuver?

If you are unable to accomodate a large semi-truck, there are other options.

OPTION 1 - Our freight carriers have hundreds of terminals located across the United States.Your goods can be shipped to a local freight terminal for customer pick up. We will work together with you to find the closest freight terminal. 

NOTE: Freight terminals have different operating hours and loading procedures. We advise all customers to contact the terminal directly in advance to inquire about operating hours and loading procedures. The freight terminal will load the product onto the customer's trailer or pickup truck. Open trailers are easier to load and unload than an enclosed trailer and are strongly recommended for lifts. Be sure to bring some form of photo ID in order to pick up your product at the freight terminal. 

OPTION 2 - If you wish to have your lift installed by an independent contractor, we may be able to have the lift shipped to their facility and then delivered at the time of installation.

OPTION 3 - You may be able to locate through a friend or other aquaintance a delivery location that has suitable room for the semi-truck and the equipment/unloading facilities needed to offload. You can then load onto your car trailer or pickup as appropriate. This may also give you the ability to break the shipment down into pieces that can be handled by hand.   

 

4 - I don't have a forklift. How do I unload my lift or other equipment from the truck?

It is always the buyer's responsibility to unload the freight at their location. For both lifts and other equipment, a forklift &/or loading dock is the most convenient means of unloading. However, where you have no access to these, there are other options.

OPTION 1 -  Many of our freight carriers have power liftgates on their delivery trucks, usually with a capacity of about a 1,000 lbs. For wheel service and almost all other equipment, except lifts, this can be an excellent option. The driver will lower the item to the ground on the tailgate, and it is then the customer's responsibility to remove the item from the tailgate with a pallet jack or other means. The key is to be prepared as the driver will not wait around or you will have to pay waiting fees. Lift-gate service will cost $135 and should be requested at he same time as making the item purchase.

OPTION 2 - Rent or borrow a forklift. Many businesses have neighbors that have forklifts, so this may work in those cases. For residential customers, depending on your location, this may or may not be practical. The rental is generally inexpensive, but you will have to pay a drop off and pickup fee. Worth looking into in some cases, and you can use the forklift to move the lift to where you want it and even help with the installation.

OPTION 3 - Hire the services of a tilt-bed tow truck. It can butt end against the delivery truck, and winch the lift out. Then, you can use the tilt-back to off load.

OPTION 4 - Our freight carriers have hundreds of terminals located across the United States.Your goods can be shipped to a local freight terminal for customer pick up. We will work together with you to find the closest freight terminal. 

NOTE: Freight terminals have different operating hours and loading procedures. We advise all customers to contact the terminal directly in advance to inquire about operating hours and loading procedures. The freight terminal will load the product onto the customer's trailer or pickup truck. Open trailers are easier to load and unload than an enclosed trailer and are strongly recommended for lifts. Be sure to bring some form of photo ID in order to pick up your product at the freight terminal. 

US Lift LLC will take no responsibility for additional charges of any kind that may incur related to, or involved with, the renting or acquisition of equipment of any kind necessary to unload items off of a delivering carrier's truck. Additional charges will apply to all residential deliveries of heavy-equipment- contact your US Lift LLC service agent for quote.

OPTION 5 - If you wish to have your lift installed by an independent contractor, we may be able to have the lift shipped to their facility and then delivered at the time of installation.

 

5 - What is the freight policy?

Pricing for most BendPak and Ranger equipment includes FREE delivery to all direct shipping points located within the 48 continental United States. Additional freight charges will apply for all shipments destined for Alaska, Hawaii, US Virgin Islands and Puerto Rico.

FREE SHIPPING items located within a rural shipping area may be charged an incidental RATZ surcharge. Rural Area Transportation Zones are based on transportation lane accessibility and their functional accessibility to major highways and shipping lanes. Transportation and shipping to these remote and rural locations are usually non-direct shipping points with higher associated delivery costs. Surcharge areas are very rural and make up a small percentage of the US territory. Your US Lift representative will advise you of any additional charges prior to finalizing your order.

Shipments of accessories (unless with equipment) and parts are subject to freight charges, based on weight and destination.

Please refer to Free Shipping Policy for full details.

 

6 - What taxes are applied to my order?

All orders destined for California or Arizona will be charged applicable state sales tax. If you are a tax-exempt customer, you will be required to send us a signed copy of your tax exemption certificate.

 

7 - What if my freight is damaged or short? 

Your goods are shipped FOB ORIGIN, FREIGHT PREPAID. This is a shipping term meaning that the buyer (YOU) assumes title and control of the goods the moment the freight carrier signs the Bill of Lading. The buyer (YOU) assumes the risk of transportation and the buyer (YOU) is responsible for filing a claim for damage or loss. Please note that US Lift has no control over the shipment once it leaves our warehouse and we cannot be held responsible for shipping damage(s) and/or lost package(s) once they leave BendPak’s facilities.  

The signed Bill of Lading is your acknowledgement to the carrier of receipt in good condition of shipment covered by the Bill of Lading. If any of the goods called for on the Bill of Lading are shorted or damaged, you should not accept them until the carrier makes a notation on the freight bill of the shorted or damaged goods. IF YOU DO NOT MAKE A NOTATION ON THE BILL OF LADING AND JUST SIGN IT, YOUR CHANCES OF SUCCESSFULLY MAKING A CLAIM AGAINST THE CARRIER ARE HIGHLY UNLIKELY! 

Please ensure you carefully read the document Shipment & Delivery Information prior to receiving your goods.

 

8 - What if I have a warranty problem?

Contact Us.  We need to know about issues and want to make sure any problems are resolved to your full satisfaction. Other dealers may just pass you off as being the manufacturer's problem! Not how we work. We became the biggest because we take care of customers in these situations.

All products shown in this web site and our advertising are warranted by the manufacturer against defects in materials and workmanship to the extent of the manufacturers’ warranty. No other warranties are implied.

 

9 - What is your returns policy?

All returns require a Return Authorization (RA). Returns without a valid RA will not be accepted by the warehouse. RA numbers expire after 14 days. Contact our customer support for assistance. Returns of non-defective items may be returned within 30 days of original invoice date. Special order items are not returnable. Returns must be freight prepaid to the manufacturer's warehouse or they will not be accepted. NON-DEFECTIVE RETURNS WILL BE SUBJECT TO A 20% RE-STOCKING FEE plus reimbursement of the original freight costs incurred to send the equipment to you. All products being returned will be inspected and tested and must be in the manufacturer’s ORIGINAL PACKAGING and be 100% complete.

 

10 - Who do I contact to have my lift installed?

We can provide you with the name of a local installer to install your lift for you. These installers are independent, third party contractors, that you, the customer, decides to hire or not. These installers are not agents, partners, or employed by US Lift. We disclaim any guarantee, warranty or promise, whether implied or expressed by the installer / contractor regarding their workmanship, fitness for a particular purpose, or the materials the independent contractor will use. Ultimately, it is your (the customer's) decision on whether or not to hire them. We do not advise or recommend you to use any particular contractor. Using these installers is the customer's choice, and means that the customer assumes all risk and US Lift assumes no liability whatsoever for any damages or loss.

Many customers find a good approach to finding an installer is to talk to local shops or fellow "car guys" and see who they use/recommend. As with most things, a referral is often golden.

 

11 - Does hydraulic fluid come with the lifts?

Hydraulic fluid is to be supplied by the end-user only and will be required for operation. All surface mounted lifts are designed to operate using standard 10-weight, non-foaming, non-detergent hydraulic oil or Dexron-III ATF fluid. This is available in virtually any automotive store.

 

12 - Do I need a special floor or foundation to support my new lift?

Concrete requirements vary with each lift. In most cases, existing residential or commercial foundations are adequate for the intended lift, but specifications of concrete must always be strictly adhered to. Failure to do so could cause lift failure resulting in personal injury or death. Please consult the Concrete Specifications in the applicable Manual to ensure your concrete meets the required PSI and depth.

A level floor is suggested for proper installation and level lifting. Small differences in slope-less than 3%-may be compensated for by proper shimming – most all lifts ship standard with shim packs. If a floor is of questionable slope, consider a survey of the site and/or the possibility of pouring a new level concrete slab.  

It's a good idea to map out on your shop/garage floor where the columns would be installed. You want to make sure no cracks or weakness and that a reasonable distance from any wall.

 

13-  How much ceiling height do I need for a 4-post?

A simple check to see if you have adequate clearance is to add the height of each of the vehicles you will put on/under the lift and add 10" to that total. Check this total against your ceiling height or overhead obstruction - eg garage door motor. Note that this calculation does not mean that you can raise the lift to the maximum lifting height. Also, in cases where the required height is very close, more precise measurements are required.  BendPak provides the following chart for its most popular storage lifts.

Will your four-post car lift fit?

 

14 -  Can I mount the power unit on any column of the lift?
 
In general, the power unit on BendPak's 4-post lifts can be mounted in one of two locations - either the driver-side front column or the passenger-side rear column. On most BendPak 2-post lifts, the power unit can be mounted on either column. The exception is the asymmetric - XPR-10A models - in which case the power unit can only be installed on the passenger-side column. As always, consult the applicable Manual.